TEAM MANAGER - WATCHES & JEWELRY

Position

THE LOUIS VUITTON PROMISE

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are

and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship

over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team

members.

Job Responsabilities

MAIN RESPONSIBILITIES

Ensure achievement of team objectives on monthly and annual basis

Team Management and Development

• Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise within Fine Jewelry, Watches, High Jewelry, and High Watchmaking, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools to to ensure the highest level of Client experience
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
•   Partner with the team to cultivate trusted, long-term relationships with High Jewelry and High Watchmaking clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
•   Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.

Floor Management and Operations

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies are respected and support the team in all the daily operations tasks.

Lead by example with a refined and consultative sales approach, particularly in the Fine Jewelry and Watch universe, inspiring the team through your own expertise and passion for the Maison's exceptional 

Profile

EXPECTED ATTITUDES & SKILLS
Proven experience in Fine Jewelry, Watches, or High-End Luxury segments, with a deep appreciation for artisanal craftsmanship and heritage storytelling
Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion
Passion for creating memorable, high-touch experiences in the world of High Jewelry and Watchmaking
Strong sense of aesthetics, precision, and attention to detail in line with the Maison’s exceptional standards
Proactive leadership style and strong organizational skills
Agility and resilience
Proficient in Italian and English 

Additional Information

Contract

Permanent Job

Experience

Minimum 10 years

Type

Full Time

Function

Retail