E-Commerce Manager

LVMH Moët Hennessy - Louis Vuitton

Articoli di lusso e accessori

20095 Milanino, Lombardia - Italien

Manager / Team Leader

Experteer Overview

As an E-Commerce Manager, you will drive the official website’s revenue, brand equity, and customer engagement. You will lead strategy and execution across merchandising, digital marketing, UX, and logistics, with direct oversight of the Customer Care team. You’ll own the channel P&L, budget, and stock optimization to deliver a superior customer experience. You will anchor brand storytelling and ensure cohesive campaigns with CRM, paid media, and content. This is a hands-on role in a luxury brand that values collaboration and autonomy.

Responsabilità

Define the e-commerce roadmap across owned and third-party platforms
Manage roadmap and product launches; align assortments and campaigns with strategy
Monitor and optimize KPIs (traffic, conversion, AOV, returns) to grow revenue
Lead brand storytelling in digital initiatives
Plan launches, events, and promotions with CRM, paid media, and content alignment
Optimize merchandising, product availability, and SEO; collaborate with media teams
Provide data-driven input to media strategy and calendar alignment
Ensure smooth operations: order management, fulfillment, returns; enhance site usability and personalization
Manage budget planning, forecasting, and performance reporting