Roma - Web Press R&M Field Service Engineer

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    As an IHPS Field Service Engineer you will work directly with our customers to keep their digital Web Press running at peak efficiency.  You'll be responsible for responding to customer issues and providing fast and accurate on site repair, maintenance and upgrades for their press.  And you'll also be a strong and knowledgeable advocate for helping customers get the most out of their Web Press.   You'll trouble shoot and diagnose press problems and provide repairs/solutions as well as installing any required H/W, S/W or firmware upgrades. As required, you'll proactively and effectively escalate issues on your customers' behalf.   And you'll proactively work to help the IHPS Operations team understand key opportunities for improving the press quality and customer satisfaction.  By taking a proactive approach to customer support you will help maintain a high level of Customer satisfaction with their press and HP. ·         Demonstrate expert knowledge on the general/technical aspects of the job o    Tooling: assembly and build o    Electrical / Electronics:  reading schematics, wiring, pcb and component level troubleshooting, micro-soldering, oscilloscope use, take waveform measurements o    Design & Development Tools; Onespace, AutoCad, CADENCE o ...

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